Enjoy complimentary shipping and returns on all orders.
Mother’s Day Shipping & Delivery Information
Place your order by May 1 8 at 12PM EST for complimentary delivery of your order in time for Mother’s Day.
Orders including personalization: place your order with personalization by May 5 at 5:30PM EST for complimentary delivery in time for Mother’s Day.
Shipping Times and Rates
All orders will be shipped via FedEx. Please allow 5-12 business days to receive your order. Items ordered together may not always ship together. Items on special orders may take longer. You may verify the status of your order and shipment by contacting Client Care at 1-416-617-8858.
Currently, we are only able to accept online orders to shipping addresses within Canada. To inquire about shipments to addresses outside of Canada, please get in touch with Client Care at 1-416-617-8858.
Return Policy
What products are eligible for returns?
Products are accepted for credit or exchange in Canada within 30 days of purchase. All merchandise must be in perfect saleable condition, with the sales receipt. Exclusions apply, please note:
- Merchandise under $75,000 will be accepted for return or exchange within 30 days of purchase.
- Merchandise $75,000 or more will be eligible for exchange within 30 days of purchase. No refunds will be issued for purchases above $75,000.
- Merchandise must be accompanied by all original packaging for a refund. Including jewelry boxes and pouches.
- Watches must be returned with the same number of links presented at purchase and accompanied by the warranty card.
- Fragrance must be returned in its original packaging (including water seal stickers) and in saleable condition.
- Personalized, altered, or engraved items are not eligible for return or exchange.
- Refunds and exchanges are only eligible within the original country of purchase.
- Certain limited edition and collaboration merchandise may be ineligible for a refund.
How do I return an online purchase?
L.Pearl offers complimentary shipping for eligible returns, you may do so through any of the following:
- Contact us and one of our client advisors will assist you.
- You may also return your item at any of our L.Pearl stores in Canada. Please bring your original form of payment and sales receipt.
What will my refund look like?
For online/phone purchases: Credit or charge card purchases will receive a credit to the original cardholder’s account on which the purchase was made. If a credit or charge card has been used to make this purchase, the terms and conditions in the agreement between the cardholder and the issuer of that credit card shall also apply.
What if I wanted an exchange instead?
L.Pearl offers complimentary shipping for eligible exchanges, you may do so through any of the following:
- Contact us and one of our client advisors will assist you.
- You may also exchange your item at any of our L.Pearl stores in Canada. To locate the store nearest you, click here. Please bring your sales receipt along with your item for exchange.